Did you realize your ability to communicate determines 85% of your accomplishment throughout everyday life?
Regardless of whether you attend an Interview or work in an organization, chat with your family or with your companions, connect with your manager or with your partners, converse with your significant other or to your better half, you need to communicate at all places. A large portion of the general population doesn’t understand that open communication can settle the majority of their own and expert relationship issues.
How Well Do You Communicate?
- How well do you communicate?
- What makes a great communicator?
- Four basic principles of communication
Use Engaging Language
- Focus on behavior, not personality
- Be specific
- “I” messages and owning your language
Use the Power of Questions
- Controlling a conversation
- Different types of questions
- The questioning funnel
Effective Listening Skills
- Importance of Listening
- Hearing v/s Listening
- Process of Listening
- What is Active Listening
- Traits of a Good Listener
Other Important things about Communication:
- Emergency Communication at work
- Importance of Communication
Understand the Communication Process
Overcoming Barriers to Communication - Observing Body Language of patient & Customer
- Effective Body Language
- Vocal Impact of Communication and how to use it effectively during the telephone calls.
- Practice on different tone and pitch
- Understanding your Communication Style and its importance during calls and face to face interactions
– Building Rapport
– Probing Skills
– Paraphrasing
Training Methodologies
The training is conducted based on Experiential learning methods: Below are few methods used in the training program
- Relevant Audio & Video play
- Role Play
- Discussions & Debates
- Activities &Games with debrief
- Real-Time Case Studies
